Refund policy

Last updated: 19 October 2026

All our products are digital downloads. Here's how cancellations and refunds work.

Your 14-day right to cancel, and when it ends

UK consumers normally have 14 days to cancel an online purchase. For digital content, that right ends once the download is made available, but only if you've agreed to this first. Before you buy, our product page asks you to tick a box confirming that you want immediate access and that you understand you'll lose the right to cancel once the download is available. We also confirm this in your order email.

If something is wrong with your file

Your legal rights still apply. If a file is faulty, won't open, is missing pages or isn't as described on the product page:

1. Email ek@ironmustobey.com with your order number and what's wrong.
2. We'll fix or replace the file, usually within 2 working days.
3. If we can't fix it, or the fix doesn't work, we'll give you a refund, either in part or in full depending on the problem.

Refunds go back to your original payment method. Your bank may take 5–10 working days to show it.

Bought the same product twice by mistake?

Email us within 14 days and we'll refund the duplicate order.

What isn't covered

We can't offer refunds because you changed your mind, didn't use the programme, or didn't get a particular result. Results depend on many things outside our control.

Contact

ek@ironmustobey.com. We aim to reply within 2 working days.